Frequently Asked Questions (FAQ)
1. What types of candles do you offer?
We offer a variety of candles including specially infused scented, unscented candles for the ones that are sensitive to smells or just want a beautiful candle to burn, all our candles are 100% soy wax candles in different sizes and styles to suit your preferences.
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2. How do I care for my candles?
To ensure the best burn, the first burn should create a full pool of wax from edge to edge in the container, trim the wick to about 1/4 inch before each use and keep the candle away from drafts. Always burn candles on a heat-resistant surface.
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3. Are your candles eco-friendly?
Yes, we prioritize sustainability by using natural waxes, lead-free wicks, and recyclable packaging to reduce our environmental impact.
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4. What should I do if my candle doesn’t burn evenly?
If your candle isn’t burning evenly, it may need to be trimmed or positioned away from drafts. For persistent issues, please contact our customer service for assistance. If you need more specific questions or details, feel free to ask!
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What if I received a damaged or incorrect product?
If your candle or other item was damaged or you received the wrong item please fill out the form on our customer contact page and we will send you a replacement or refund the item. Be sure to provide the order number, photos, and any other relevant
information.
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How much does shipping cost?
We offer free shipping on order $75.00 or more within the U.S. but shipping prices for all other candles is $5.99 USPS ground and should arrive in 2-5 business days, other option may be available and will depend on location.
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When will my order ship?
Ship times will depend on the items within the order as well as order quantity, we try to keep all product in stock, however most orders ship 1-2 days after they are placed. If we are out of stock on a product you will be notified when the product will be available to be shipped.
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Can I place a bulk or custom order?
Yes, we offer customization options and offer bulk ordering. Additionally, we work with boutiques, retailers, and corporate gifting companies through wholesale channels. contact us to get in touch!
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What is Soy Wax? Made from hydrogenated soybean oil, soy wax is a natural, renewable, and environmentally friendly alternative to paraffin. Soy candles burn more cleanly, last longer, and have a lower melting point, although they may not hold fragrance as strongly as paraffin candles.